Text message consent

Last updated: September 24, 2026

Support call

A customer calls OpenPPG Support at +1 330 331 0243 with a question, including a request for a link to more information. Before any text is sent, staff read this script aloud:

“I can text you a link about this at the number you're calling from. OpenPPG will text that link and any follow-up about this question. Message frequency varies and is as needed for this conversation. Message and data rates may apply. You can reply STOP to opt out. We do not share your number with anyone for marketing. Our Privacy Policy is at openppg.com/privacy-policy and our Terms are at openppg.com/terms. Is it okay if I send that text?”

The customer says yes. That yes is the consent to text the number they are calling from. The first text names OpenPPG and includes “Reply STOP to opt out.” Later texts in that conversation can be the link itself.

Checkout

A customer can also opt in while checking out an order. After they add a product, checkout is at openppg.com/checkout. The Contact step has a required Phone field for the order, and a separate checkbox that starts unchecked. The label says:

“Text me about this order. A person at OpenPPG may text this number with confirmations, questions needed to fulfill it, and shipping updates. Message frequency varies and is as needed for the order. Message and data rates may apply. Reply STOP to opt out. This is optional, and the order still completes if you leave it blank.”

The words Privacy Policy and Terms next to that checkbox link to our Privacy Policy and Terms of Service. The customer has to check the box. Leaving it blank still completes the order. A checked box is the consent for a person at OpenPPG to text that number about the order.

What these texts are

These texts are customer care about the customer’s order or the question they called about. A person at OpenPPG writes and sends each one. OpenPPG does not use a keyword, paper form, or QR code to opt in, and does not send promotional blasts. Consent to receive texts is not a condition of purchase.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.